About Frances
Making Change Happen — Calmly, Creatively, and Completely.
Hi, I’m Frances, an independent business change consultant who thrives on making complex transformations actually happen. I help scaling and mature businesses move from “we really need to do something about this” to “done, delivered, and working - beautifully.”
Whether it’s integrating an acquisition, rolling out new software, or overhauling a clunky process, I lead cross-functional teams through change with structure, precision, and a healthy dose of calm.
What I Do — and Who I Do It For
I work with medium-sized businesses and large enterprises that are ready to scale, refine, or reposition — and they understand that meaningful transformation requires investment, strategy, and structure.
I also support ambitious micro-businesses who want to build strong foundations for sustainable growth.
Clients hire me when:
A company is mid-growth and needs to improve efficiency, visibility, or profitability.
An integration project or transformation programme is on the horizon, or underway but stalling.
There’s no in-house expertise to lead a complex business change and someone needs to just get it done.
A micro-business is evolving its offer, systems, or structure — and wants to make smart decisions that support long-term growth.
While I work across various sectors, I often support regulated businesses (like telecoms, finance, and healthcare), contact centres, and companies implementing software and systems change.
How I Work
At the heart of my work is disciplined project delivery and human-centred leadership. I don’t just tick boxes. I lead people through change - and I finish what I start. Clients describe me as the “glue” in a project: the centre of the wheel, connecting all the spokes.
Four core strengths define my project management style:
Leadership - Rallying people toward a common purpose, even across departments or vendors.
Communication - Cutting through jargon, resolving confusion, and getting everyone on the same page.
Planning - Predicting what’ll happen in the weeks ahead and preparing now to avoid costly surprises later.
Organisation - Capturing every detail, every deadline, and making sure nothing falls through the cracks.
While the work is high-stakes, the atmosphere doesn’t have to be. I create environments where teams and business Leaders feel confident, informed, and calm — even when the project or Goal is complex.
Why Business Change Management?
Like many of us, I fell into my career sideways - through a part-time job in an IT department while waitressing and dancing professionally (yes, really).
For me, project and change management clicked immediately. It suited how my brain works: strategic, curious, detail-driven, and built on meaningful problem-solving. I loved figuring out how things worked - and how they could work better. Eventually, I went full-time, trained, and made the leap to self-employment in 2018 when I launched FJL Projects.
My Values
Excellence in the detail – I dig deep to uncover the tiny details that others miss - because that’s where the risk, the excellence and the innovation lives.
Empowerment over chaos – I want teams to feel steady, not scrambled. Calmness is a leadership tool.
Ownership – If I say I’ll do something, I own it. And I finish it.
Continuous learning and curiosity – I’m not satisfied with just knowing enough. I actively pursue deeper understanding — reading, asking questions, testing ideas, and learning from experts — because real impact comes from truly knowing what you’re doing.
Creative problem-solving – Whether it’s a tech challenge or a process change, I love figuring things out.
More About Me
When I’m not leading transformation projects, I’m probably making something - often clothes from vintage patterns, sometimes involving couture hand-finishing techniques. I also mountain bike, love baking and cooking, and can frequently be found watching RuPaul’s Drag Race.
I believe work should feed your soul a little. Mine does - and I bring that same spirit of craftsmanship and care to every project I lead.
Ready to Work Together?
Whether you’re an established business ready to scale, a company preparing for a major integration, or a business owner who knows “we can’t keep working like this” — I’d love to help you make change happen.